When the health sector opened hotlines, apparently did not cause the attention, not too many people interested. Most people think that this is just line form. Because of negative reactions from the community, so the hotline of the health sector to become "cold line".

Evidence that the end of 2014, many of the health unit does not receive calls. Also hard to "responsible" community, because in fact, many localities and sectors ever made many commitments, but promises are not fulfilled. The main ways of doing superficial existence in society has created the syndrome lose faith in people.

Multiple secondary form too, so when the truth came out, the first thing is to pass a very tough challenge, healing syndrome lose confidence by proving you're doing is real. Changing what is difficult, but change the prejudices of the community is the most difficult.

Yet the health sector has convinced the public trust when making cold glowing lines with call 8441 2015. Already in the first half, they must call to receive, they must receive treatment, health sector shall not refuse to answer, have used the hotline into effective communication tool, a channel to obtain information through reflection sector of the population and rapid treatment, which has 62 schools they are disciplined. In many cases, personally Minister Nguyen Thi Kim Tien directing resolved.

People appear more clearly see one thing, the health sector is not hiding, avoiding the shortcomings, our limitations, but willing to listen, receive feedback in a marketing needs. Goodwill attitude that has made people believe hotline set up by the health sector is to act, to act, not the form.

Once people have trusted the people support, people "heated" hot line of the health sector with information transferred to, and officials of the health sector also increased heat for their hotline feedback positive.

Recently, four major hospitals of Vietnam signed a commitment to change the style, service attitude, oriented to satisfy the patient. And here there are many hospitals boldly signed, the health sector has certainly changed a breakthrough in medical activities. But for a commitment to become a reality, in addition to the efforts of the medical team - doctor, also has the support of the people. One effective way of supporting the surveillance and reflect good thing as well as possible to the hospital has not adjusted.

Thus, the hotline of the health sector will increasingly hotter.